A safe and transparent purchase
Deadlines, conditions and procedures applicable to purchases made through the Mini S.A. online store.
This policy follows the Brazilian Consumer Protection Code (Federal Law No. 8,078/1990), Decree No. 7,962/2013 and other applicable Brazilian rules. Nothing on this page restricts mandatory consumer rights.
For online purchases governed by Brazilian law, customers may withdraw within 7 calendar days from execution of the agreement or receipt of the product, as applicable. No reason is required.
Whenever possible, return the product with its original packaging, manuals, accessories, cables, tools, components, promotional items and invoice. Missing original packaging alone does not eliminate statutory rights, but the product must be safely packed and must not show damage caused by misuse.
When the statutory right of withdrawal is validly exercised, Mini S.A. will provide reverse-logistics instructions and refund the amounts paid, including the original shipping charge, as required by law.
Custom-made products may require individual review based on the production stage, the characteristics of the order and applicable law. This does not exclude mandatory rights involving defects, non-conformity, personalisation errors or failure to fulfil the order.
For durable products, Brazilian consumers generally have up to 90 days from receipt to report apparent defects. For hidden defects, the period begins when the issue becomes evident.
The product may undergo technical diagnosis. As a general rule, the supplier has up to 30 days to remedy the defect, without prejudice to statutory situations allowing immediate remedies.
Inspect the external package condition. If you identify impact, punctures, moisture, a broken seal, the wrong product, missing items or another irregularity, take photographs and videos and contact Mini S.A. as soon as possible.
Keep the packaging, labels, accessories and all components until the review is completed. Lack of evidence does not automatically eliminate statutory rights, but may make a carrier investigation more difficult.
Outside the right of withdrawal and situations involving defects or non-conformity, exchange of a non-defective product is subject to Mini S.A.'s review, stock availability and the item's condition. Price differences and logistics costs will be disclosed in advance where applicable.
Customers may open a support request directly with Mini S.A. When necessary, diagnosis may follow Bambu Lab technical procedures, including support tickets, guided tests, logs and evidence review.
The customer may be asked for the order number, invoice, serial number, error messages, photographs, videos, log files, usage information and test results.
The manufacturer's participation in diagnosis or parts supply complements Mini S.A.'s support and does not exclude the store's legal responsibility or reduce mandatory Brazilian consumer rights.
Do not disassemble, modify, reset or ship the printer without instructions. Following an authorised support procedure does not automatically waive any statutory right.
Bambu Lab international-store return policies do not replace this policy or mandatory Brazilian law.
Before physical shipment, the team may conduct remote diagnosis to determine whether the solution involves configuration, updates, cleaning, adjustment, part replacement, technical service or collection.
Logs are technical operating records and may contain data regarding errors, sensors, calibration and equipment events. They will be used for support, diagnosis, security, fraud prevention and legal compliance.
Do not delete logs, factory-reset the printer or unlink it from your account before receiving guidance, except where necessary to protect personal data or when expressly instructed.
Mini S.A. will identify which items must accompany the equipment. Do not send filament, tools, accessories or parts that were not requested.
The printer must be protected, movable parts secured and preferably packed in its original packaging. If unavailable, the team will provide safe-packing guidance. Follow specific removal and locking instructions for AMS or AMS Lite systems.
Remove filament, loose objects and memory cards unless instructed otherwise, and back up files you wish to keep.
Where a return involves a kit, combo, AMS, accessory or promotional item, the team will identify which items must be returned. Missing linked components may be considered during review, subject to Brazilian consumer law and the circumstances of the case.
Do not ship the product without instructions. Unauthorised, unidentified or improperly packed shipments may delay support and increase the risk of damage.
1. Request: receipt of the request and order information.
2. Triage: evidence review and definition of tests.
3. Diagnosis: remote support, manufacturer ticket or physical inspection.
4. Remedy: guidance, repair, part, replacement, price reduction or refund according to the situation and law.
5. Closure: confirmation and support record.
Mini S.A. will provide the applicable procedure, which may involve a prepaid shipping code, collection, carrier shipment, delivery to the store or referral to an authorised technical service provider.
For valid withdrawal requests, covered defects, shipping damage or confirmed non-conformity, Mini S.A. will bear the applicable return costs.
If inspection determines that the issue was caused solely by misuse, impact, liquid, normal wear, incompatible installation or unauthorised intervention, coverage may be denied with an explanation. No paid service will be performed without prior approval.
Once eligibility is confirmed, reimbursement will be processed through the original payment method whenever technically possible.
PIX: returned to an account held by the purchaser or according to secure instructions.
Bank slip: purchaser bank details may be required.
Credit card: the request will be submitted to the provider. Posting depends on the issuer and may take up to 30 days or appear on a later statement.
The statutory warranty applies regardless of an express written term and cannot be excluded by a manufacturer's contractual warranty. Any Bambu Lab or other manufacturer warranty is additional and does not reduce rights granted under Brazilian law.
Any exclusion must be causally related to the reported issue and does not eliminate other statutory rights.
Customers should back up files they wish to keep and remove personal data where technically possible, without deleting information needed for diagnosis before receiving guidance.
Data received during support will be processed to provide service, comply with legal obligations, prevent fraud and protect rights under Brazilian data-protection law.
For orders destined for Brazil, the Portuguese version and mandatory Brazilian law prevail. This English version is provided for convenience and does not restrict applicable rights.
Mini S.A. Support
Our team is available to guide you through every step.
CONTACT US ON WHATSAPP SEND AN EMAILWhatsApp: +55 (14) 3141-5870
Email: [email protected]
Last updated: July 2026.
Mini S.A. may update this policy for legal, operational or commercial reasons while respecting mandatory rights and the conditions applicable on the purchase date.
Brasil
